Your technology provider
Tell us what you need or what you want to automate. We handle the assessment, design, installation and support, with one owner from start to finish.
Example: a clinic wants its Wi-Fi, firewall and Microsoft 365 put in order.
IT and telecom engineering · Costa Rica
Your IT engineering eyes and hands in Costa Rica.
We install, audit, secure, back up and automate: structured cabling, networks, cybersecurity, disaster recovery, IP telephony, Microsoft 365, AI and project management. For your company, or under your brand.
Is your company coming from abroad and needs hands on site? See how we help international companies.
- Sophos
- SonicWall
- MikroTik
- Ubiquiti
- Zycoo
- Microsoft 365
- ServiceNow
- Axcient
- HoxHunt
Three ways to work together
We are your provider, your white label or your complement.
You decide how we appear in front of your customer. The engineering and the delivery are the same.
You sell, we deliver
Your customer deals with your company. Our engineers work under your brand, your reporting and your help desk. You expand your offer without hiring staff.
Example: an integrator wins a cabling project and needs certified crews.
What your service is missing
You already offer a service. We cover the part you do not: hands on site, cybersecurity, backup, first-level support, AI agents or training for your team.
Example: a foreign vendor needs a local technician at the new plant.
Use cases
Pick your situation. We show you what we do.
These are the problems people come to us with most. If yours is not here, describe it in the form and we will review it.
Your company opens a plant in an industrial park and your IT team is in another country.
Scenario
Your engineers design the network from afar, but someone has to be at the plant: receive equipment, mount it, connect it and confirm that what was built is compliant. We are that person, with an engineer's judgment.
What is at stake
Every week of delay in the plant's network is a week of delay in production. Flying engineers in for each task is slow and expensive, and mistakes found after the walls are closed cost far more to fix. A local team that checks as it builds protects your schedule and your budget.
How we solve it
- Smart hands: installing switches, firewalls, access points and racks by your instructions
- Telecom site survey: we verify that cabling, rooms and pathways meet the standards
- Wireless site survey and coverage validation
- Reports with photos, measurements and findings for your remote team
- Introductions to local internet providers, managing the process so you get fair local prices. We do not resell internet.
You receive
- Equipment installed and tested
- Compliance report with photos and measurements
- A local contact in your time zone
Model: direct, white label or complement
You need network cabling done right, to international standards.
Scenario
Improvised cabling causes intermittent failures that are hard to trace. Cabling that is designed, labeled and tested to standard lasts for years and any technician can maintain it.
What is at stake
Cabling is the part of the network that is hardest to replace. A poor job shows up as problems that waste months of troubleshooting. A job done to standard, labeled and documented lets any technician maintain it, so you are never tied to the original installer.
How we solve it
- Design and installation to ANSI/TIA-568 (cabling), 569 (pathways and spaces), 606 (administration and labeling) and 607 (grounding)
- Category 6 and 6A copper, and single-mode and multimode fiber optics
- Telecom rooms, racks and patch panel organization
- Testing and handover documentation
You receive
- Cabling labeled to the TIA-606 scheme
- Test results for every link
- Drawings and a port register
Ideal for white label with integrators
You want a network that is fast, covers every corner and does not need babysitting.
Scenario
Offices that grow, plants with Wi-Fi dead zones, branches that each run their own setup. We design a network you can manage from one place, and we watch it for you.
What is at stake
Slow Wi-Fi and unstable links cost you in productivity and in complaints, and every branch configured differently is a new problem each time something breaks. One manageable design, watched proactively, turns surprises into scheduled work.
How we solve it
- Switches, routers, firewalls and access points from MikroTik, Ubiquiti UniFi and Sophos, chosen for your budget
- Wireless site survey before and after installation
- SD-WAN to connect several offices with little management
- Point-to-point wireless, 60 GHz and LTE/5G backup links
- Proactive network monitoring: we watch it and react when something happens
You receive
- A documented network with coverage maps
- Alerts handled before users notice
- Solutions from economical to enterprise
Model: direct or white label
You run a bank or financial institution and your systems cannot be down for more than minutes.
Scenario
Core systems, payments and customer channels have to come back fast and with almost no data lost, and you must prove it to auditors and regulators. A backup copy is not enough. You need a tested recovery plan with a defined recovery time (RTO) and recovery point (RPO).
What is at stake
Every minute offline is lost transactions and customers who try another bank. A public outage or a ransomware headline also damages trust that took years to build. The business case is recovery time and reputation: the cost of the protection is small next to a day offline and in the news.
How we solve it
- Business impact analysis: which systems matter most, and what an hour of downtime costs you
- Disaster recovery design with continuous replication, targeting an RPO of seconds and an RTO of minutes for critical systems
- Orchestrated failover to a second site or to the cloud, with the recovery order already scripted
- Immutable, isolated copies so ransomware cannot reach the recovery data
- Scheduled recovery tests with reports for auditors
You receive
- A recovery plan with committed RTO and RPO per system
- Test results you can show your board and regulators
- A documented runbook your team can execute under pressure
Enterprise-grade disaster recovery
You run a law firm and must guarantee that your contracts and your clients' files are safe, even from ransomware.
Scenario
Your work is confidential and irreplaceable, but your budget is not a bank's. You need real protection against ransomware and accidental deletion, at a price that makes sense for a firm.
What is at stake
Losing client files, or having them leaked, is a professional and reputational disaster. But a firm does not need recovery in minutes. It can usually live with restoring in some hours and losing up to a day of changes. Accepting a longer RTO and RPO is what keeps the price reasonable, without lowering the protection.
How we solve it
- Backup of file servers, email and Microsoft 365 several times a day, for an RPO of hours and an RTO of hours to the next business day
- Immutable copies, so ransomware cannot encrypt or delete your backups
- Email protection against phishing, the way most ransomware arrives
- Security awareness training for lawyers and staff
- Restore tests, so you know it works before you need it
You receive
- A protection level matched to what your firm can afford and tolerate
- Peace of mind about client confidentiality
- A documented restore procedure
Reasonable cost, longer recovery times, same safety
You want to protect your company, wherever your servers live.
Scenario
If your servers are in your building, you need a strong perimeter. If your services are in the cloud, the user is the perimeter. We secure both, and combine them when you have both.
What is at stake
One compromised laptop or one exposed service can stop operations, expose customer data and put your name in the news. Most small and midsize teams cannot watch alerts all day. Protection that is configured well and monitored automatically costs far less than a single incident.
How we solve it
- On-site firewall (Sophos or SonicWall): application filtering, VPN and web content filtering
- Cloud firewall and SASE for companies whose services are in the cloud
- Zero Trust access to applications, instead of broad VPN access
- Endpoint protection with detection and response for computers and servers
- Email gateway protection against phishing and fraud
- Automated SOC to reduce your team's alert workload
You receive
- Perimeter and endpoints configured with care
- Filtered alerts with priority and a suggested action
- Reports for your management or your client
An ideal complement for other providers
Your people are the target. You want them to recognize the attack before they click, answer or transfer.
Scenario
An accountant gets a call in what sounds exactly like the general manager's voice, asking for an urgent transfer. A clerk gets an email that looks like it came from the bank. These attacks do not break your firewall. They convince a person.
What is at stake
Technology stops many attacks, but a convinced employee can open the door or move money. A training session once a year does not change habits. Realistic, repeated simulations do, and they give you numbers to show your board, auditors and insurers how the risk is falling.
How we solve it
- Phishing simulations with realistic emails, adapted to your industry
- Vishing simulations: phone calls that test how staff respond to pressure
- Deepfake simulations: cloned voice and video of executives
- Security awareness training in short, regular sessions, in Spanish or English
- Reports by team: who clicked, who reported and how it improves
You receive
- A baseline of your real exposure
- Staff who know what to do and who to tell
- Trend reports for management, auditors and insurers
Works with any company size
You want business telephony that works and fits your budget.
Scenario
From a small office to a multi-site company, telephony can be simple and affordable, or fully professional. We offer both, and we can integrate it with Microsoft Teams.
What is at stake
Missed calls are missed sales, and a phone system nobody can change becomes a bottleneck. A modern system sends calls to the right person wherever they work, and grows with you.
How we solve it
- IP PBX at a reasonable price with Zycoo, plus intercom, paging and VoIP gateways
- Professional-grade systems for demanding environments, designed to your requirement
- Integration of IP telephony with Microsoft Teams, through one of our partners
- Migration from traditional lines, extensions and call flows
You receive
- Telephony installed and configured
- Teams integration if you want it
- Training for your users
Economical, professional or integrated with Teams
Imagine your company with professional IT care, without paying for a technician around the clock.
Scenario
A password to reset. A microphone that does not work. The VPN that will not connect. A laptop out of disk space. An application someone needs installed. Each one is small. Together they eat the day of your best IT people.
What is at stake
Imagine your IT staff focused on work that creates value, like leading a project to cut costs by automating purchase orders, instead of resolving routine tickets. First-level support handled for you, at a low monthly rate, gives that time back, and your users still get a fast answer.
How we solve it
- First-level support for Windows and Mac, remote and on site, at a low monthly rate
- Microsoft 365 management: users, license assignment, configuration, Teams, security and migrations
- Integration of your Microsoft 365 with Costa Rican electronic invoicing
- Website management: updates, security and content changes
- Proactive monitoring: we react when something happens
You receive
- A clear monthly rate
- Your IT team free for projects
- Tickets and service reports
Model: direct or white label
You run a small or micro business and want everything working, without the complexity.
Scenario
You do not need an enterprise architecture. You need reliable computers, stable internet, protection from viruses and someone to call. We build the package to fit your budget.
What is at stake
A small business cannot afford to lose a day, or its customers' data, to a virus or a dead network. A simple, well-chosen setup costs less than one serious problem.
How we solve it
- Business computers, supplied and configured
- Antivirus and endpoint protection
- Firewall and switches, from MikroTik and Ubiquiti to Sophos, according to your budget
- Affordable backup
- Wi-Fi, email, telephony and Microsoft 365
You receive
- A clear proposal at the investment level you choose
- Complete installation and basic training
- Support when you need it
Economical, mid-range or advanced
You want to see and control what happens in your plant, farm or building.
Scenario
Temperature, energy, access, equipment, video. If the data exists but nobody sees it, nobody reacts in time. We build IoT solutions to your measure, or integrate what you already have.
What is at stake
What you cannot see, you cannot fix in time: a cold room that drifts, a pump that fails at night, a door left open. Seeing it in real time turns losses into alerts.
How we solve it
- Enkus: tailor-made IoT solutions for agriculture, smart buildings and infrastructure
- Integration of sensors and platforms you already own
- Video surveillance and door access control
- Dashboards and alerts, and the network behind them
You receive
- Custom dashboards and alerts
- Equipment installed and documented
- Ongoing support
Agriculture, manufacturing, buildings
You have an idea to automate your business and want it to become real.
Scenario
You already know which task eats your people's time. We analyze it, design it and build it. When it makes sense, we automate it with software. When it does not, we provide staff to do it.
What is at stake
Your best people spend hours on repetitive work. Automating it, or handing it to staff we provide, frees them for work that grows the business. Starting with a small pilot keeps the risk low and shows results fast.
How we solve it
- AI agents that handle your company's WhatsApp, Facebook and LinkedIn
- AI agents that help manage projects
- ServiceNow workflows
- Collaborative robots and process automation
- People for the tasks that still need people
You receive
- A working pilot before you scale
- Support until the idea is running
- Continuous improvement with your real data
Healthcare, legal, banking and more
You want to lower your production costs and keep your people on higher-value work.
Scenario
A repetitive task on the line: palletizing, screwdriving, packing, machine tending or inspection. People do it, but it is slow, tiring and varies from shift to shift.
What is at stake
Labor cost, rework and errors on repetitive tasks add up every day, and good operators are hard to keep on monotonous work. A collaborative robot (cobot) works next to your people without heavy guarding, and it is much quicker to deploy and reprogram than a traditional industrial robot. We start with the numbers: cycle time, cost per unit and expected payback.
How we solve it
- Process assessment: which tasks are good candidates for a cobot and what each one costs you today
- Business case with cycle time, cost per unit and expected payback
- Cobot selection, cell design, safety assessment and integration with your line
- Installation, programming and operator training
- Connection to monitoring and your plant systems, so you can see the results
You receive
- A business case before you invest
- A cobot cell installed, tested and safe
- Trained operators and support afterwards
Manufacturing, packaging, logistics
You have a complex technology project and need someone to bring it home.
Scenario
Many vendors, tight deadlines and technical decisions that affect the business. We put a project manager with real technical experience on it, not only schedules.
What is at stake
Complex projects fail from coordination more than from technology: scope grows, vendors do not talk to each other, nobody owns the result. A manager with technical depth keeps cost, time and quality in view.
How we solve it
- Management of high-complexity IT and telecom projects
- Coordination of vendors, scope, risks and costs
- AI agents that automate follow-up and reporting
- Knowledge transfer to your team
You receive
- A single owner of the result
- Clear reports for your management
- Documented handover
Project management and technology in one team
Services
Everything we can install, run and automate.
Ten engineering areas, one team. Combine them as you need.
On-site engineering and smart hands
Local hands and eyes for foreign companies, integrators and remote teams.
Structured cabling and fiber
Installation to TIA-568, 569, 606 and 607, with testing and documentation.
Networks, Wi-Fi and SD-WAN
Switches, access points, site surveys, multi-office connectivity and proactive monitoring.
Cybersecurity and awareness
Firewalls, Zero Trust, endpoint and email protection, automated SOC, and phishing, vishing and deepfake simulations.
Backup and disaster recovery
From bank-grade recovery to affordable ransomware-proof backup, designed around your RTO and RPO.
IP telephony
Affordable or professional systems, with Microsoft Teams integration through a partner.
IT support, Microsoft 365 and web
Windows and Mac support, tenant and license management, e-invoicing integration, website care.
IoT and surveillance
Enkus IoT built to measure, cameras, access control and dashboards.
Automation and AI
AI agents, ServiceNow workflows, collaborative robots and process automation.
IT project management
Direction of high-complexity technology projects, supported by AI.
Technology
A few technologies we know deeply. Your requirement decides the rest.
We do not sell products, we deliver solutions. We are not tied to a single brand: we focus on the platforms below, and when your case calls for something different, we design the solution with the right technology and take it through to operation.
Where we focus
SophosFirewall, Zero Trust, endpoint and email security, SD-WAN.
SonicWallFirewalls and secure connectivity for distributed companies.
MikroTikRouters, switches and wireless links at an excellent price-to-performance ratio.
Ubiquiti UniFiNetworking, Wi-Fi, cameras and door access from one console.
ZycooIP telephony, intercom and paging at a reasonable price.
Microsoft 365Tenant management, licensing, security and Teams.
ServiceNowWorkflow automation and IT service management.
AxcientBackup and recovery for midsize companies.
HoxHuntPhishing simulations and security awareness training.
For every company size
The right solution for your budget.
We work from economical solutions to enterprise platforms. We recommend what you need, not the most expensive.
Micro and small business
Offices, clinics, shops, law firms.
- Business computers and endpoint protection
- Affordable firewall, switches and Wi-Fi
- Affordable backup and Microsoft 365
- Phishing awareness for your team
- Support when you need it
MikroTik · Ubiquiti · Microsoft 365
Midsize company
Clinics, firms, industry, institutions.
- Firewall, Zero Trust and email protection
- Managed Wi-Fi and SD-WAN between offices
- Backup designed around your RTO and RPO
- Proactive monitoring and automated SOC
- First-level support and Microsoft 365 management
Sophos · SonicWall · Axcient
Enterprise and multinational
Plants, banks, free zones, regional operations.
- Certified cabling and racks
- Enterprise networks and cloud security
- Disaster recovery with committed RTO and RPO
- Workflow automation, AI agents and security simulations
- Complex projects and smart hands under contract
Cisco · CrowdStrike · Zerto · ServiceNow
How we work
From idea to operation, with the same people.
A project can start at any of these stages. You come in where you need us.
Stage 1
Consulting
We understand the problem, visit the site and define scope, risks and budget.
Stage 2
Design
Architecture, technology selection and drawings, to standards and your budget.
Stage 3
Implementation
Installation, configuration, testing and documented handover.
Stage 4
Operation and support
Maintenance, on-site and remote support, proactive monitoring and continuous improvement.
At every stageWe train your team to run and maintain what we build.
Industries
Technology that understands how your industry works.
Healthcare
Highly available networks, secure Wi-Fi for staff and equipment, access control and protection of patient information.
Schools and colleges
Reliable Wi-Fi in every classroom, content filtering for students, device support and staff awareness.
Universities
Campus networks that scale, secure access for thousands of users, labs and recovery for academic systems.
Government
Secure networks, continuity of critical services, backup against ransomware and awareness training for public servants.
Municipalities
Connected offices and service counters, video surveillance, order in Microsoft 365 and affordable protection for tight budgets.
Manufacturing
Plant networks, monitoring, process automation and collaborative robots to lower production costs.
Free-zone companies
Smart hands for new plants, certified cabling and site surveys, working with your remote IT team.
Tourism and hotels
Guest Wi-Fi that works in every room, IP telephony, surveillance and access control, and point-of-sale connectivity.
Banking and finance
Perimeter security, segmentation, certified cabling, recovery with committed RTO and RPO, and simulations against vishing and deepfakes.
Law firms
Client confidentiality, ransomware-proof backup of case files, organized Microsoft 365 and staff trained against phishing.
Agriculture and infrastructure
Sensors and monitoring and control systems with the Enkus platform.
Retail and services
Automated customer care on WhatsApp and social media, connected point of sale and reliable Wi-Fi.
For international companies
Smart hands and field engineering in Costa Rica.
Opening a plant in a free trade zone or industrial park? We are your eyes and hands on site. Your remote team designs. We receive, install, verify and report.
- 01Network equipment installation. Switches, firewalls, access points and racks, installed from your design.
- 02Structured cabling to ANSI/TIA standards. 568, 569, 606 and 607, with labeling, test results and as-built documentation.
- 03Site surveys. Telecom compliance check and wireless site survey of what was built.
- 04On-site first-level support. Printers, PCs, Wi-Fi and Microsoft 365 for your local staff.
- 05Local internet providers. We introduce you to local ISPs and manage the process so you get fair local prices. We do not resell internet.
- 06Working under your brand. We act as an extension of your NOC, integrator or service desk, in English and Spanish.
Training and Enkus
We started by teaching. That is why we explain what we build.
Training built around your company
Grupo CTS grew out of teaching technology, and many of our customers first met us in the classroom. Today we bring that experience to your company, designed for your context and your people, not just to cover a list of topics.
- Project management
- Cybersecurity awareness
- IT management
- IT project management
- Networking
- Collaborative robots (cobots)
- WorkshopHands-on, with a small group working on your own cases.
- SeminarFor a larger audience or your management, to align on a topic.
- Training sessionShort and focused, for a specific team and need.
Enkus: IoT built to measure
Our own IoT platform and know-how. We design a solution for your case from scratch, or integrate the sensors, controllers and systems you already have.
AgricultureMonitoring and control of crops, irrigation and environment.
Smart buildingsEnergy, access, comfort and equipment status.
InfrastructureRemote sites and critical equipment in view and alerting.
IntegrationWe connect your existing sensors and platforms into one view.
Service, Excellence and Commitment are the three values we work by.
Frequently asked questions
What people ask before they start.
Can you work under my company's brand?
Yes. In the white label model you sell and we deliver with our engineers, under your brand and your reporting processes.
What is smart hands?
It is an on-site hands and eyes service. One of our technicians installs, connects, checks and reports for you at your plant, office or data center in Costa Rica, following the instructions of your remote team.
Which standards do you follow for structured cabling?
We design and install to the international standards ANSI/TIA-568, 569 and 606, with labeling, testing and handover documentation.
Do you serve small and micro businesses?
Yes. We supply business computers, endpoint protection, firewalls and switches, from economical options such as MikroTik and Ubiquiti to more advanced ones such as Sophos.
Which backup and disaster recovery options do you offer?
It depends on your business. We start with how long you can be offline (RTO) and how much data you can afford to lose (RPO). A bank needs recovery in minutes with almost no data loss. A law firm can accept several hours, which makes the solution much cheaper. We design to that target and test the restore.
Do you run phishing and deepfake simulations?
Yes. We run phishing, vishing (phone) and deepfake (voice and video) simulations, plus short security awareness training, and we report results by team so you can show progress to management, auditors and insurers.
Do you resell internet service?
No. If your company needs internet in Costa Rica, we can introduce you to local providers and manage the process, so you get fair local prices. The service contract is directly with the provider.
Can you automate customer care on WhatsApp, Facebook or LinkedIn?
Yes. We develop AI agents that handle those channels and connect to your systems. If you prefer, we can also provide staff to do the tasks.
Can you also supply the equipment?
Yes, as part of a solution. We are not a wholesale distributor: we do not sell boxes, we deliver a solution to your requirement. When it needs equipment, we supply and install it, so you buy the equipment and the installation from one provider.
How do I request a quote?
Message us on WhatsApp at +506 8840-7001 or use the contact form. With a short description of your situation we reply with a proposed scope.
Contact
Tell us what you need.
Two or three lines about your situation are enough. We reply with a proposal of how we can help.